FREQUENTLY ASKED QUESTIONS
Normal Mail via Singpost All normal mail will be charged $1.50 flat rate from 15 October 2020. Parcel shall not exceed 324 x 229 x 65mm in size, 2kg in weight, which will be calculated upon checkout. Shipping duration: 3-5 workdays We will not be responsible for any broken/damaged/lost mail if shipped via Normal Mailing. Parcels are not insured via Normal Mail. For valued items more than $50sgd, we advise to use track couriers. If parcel exceeds the maximum weight and dimensions, buyer must go for the courier option instead.
Courier Tracked via Easyparcel (Preferred) All parcels sent by Easyparcel will be charged a $3.50 flat rate. Shipping duration : 1-3 working days Depending on availability, we will use the different couriers that easyparcel offers. For the different couriers used, please head to their webpage for any delivery enquries. Maximum insured value will be dependent on the different couriers used. Higher amounts of insurance is chargeable. Free delivery for orders above $60. Once parcels hits more than 5kg in weight, free delivery is not applicable.
All parcels sent by Ninjavan will be $3.50 flat rate. Shipping duration : 1-3 working days Maximum insurance by ninjavan is $50. Free delivery for orders above $60 is not applicable for COD orders.
If you opted for self-collection upon checkout, you should receive a email once your parcel is ready for collection. Please reply the email to confirm your slots or make an appointment via whatsapp for collection. Self collection location (depending on stock availabilty) 1. 680214 2. 680432
WE ALWAYS HERE
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